Ticket Commands

Two command sets:

• /tickets — Administration (panels, history, force-close, reopen, settings)
• /ticket — In-ticket actions (close, claim, info, transfer)

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/tickets — Administration

Command	Permission	Function
/tickets setup-panel <panel-id>	Manage Guild	Manually (re-)post a panel — handled automatically on bot start
/tickets list-panels	Manage Guild	Show all configured panels with their status
/tickets history <user>	Manage Guild	All tickets for a user (🟢 open / ⚫ closed)
/tickets force-close <id> [reason]	Manage Guild	Close a ticket from outside (even if the channel is gone)
/tickets reopen <id>	Manage Guild	Re-open a closed ticket — channel is recreated
/tickets set-channel <feature> <channel>	Manage Guild	Set the log or transcript channel
/tickets show	Manage Guild	Embed overview of all ticket settings
/tickets reload	Manage Guild	Reload tickets.yml

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/ticket — In-Ticket Actions

Command	Permission	Function
/ticket close [reason]	Owner or category staff	Close the current ticket (transcript + rating)
/ticket claim	Category staff	Claim the ticket
/ticket unclaim	Category staff	Release the ticket
/ticket info	Anyone in the ticket	Owner, category, status, claim, open date, form responses
/ticket transfer <category-id>	Category staff	Move the ticket to another category in the same panel

Category staff = users with a role listed in staffRoleIds for the respective category.

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In-Ticket Buttons

Button	Who	Function
Claim / Unclaim	Category staff (when claimable: true)	Toggle claim
Close	Owner or category staff	Modal for optional reason → close flow

The close button checks the permission — nobody except the owner and category staff can close the ticket.

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Auto-Deployment

On bot start all enabled panels are automatically posted to their channel (tracked via the TicketPanelMessage database table). If a panel message is manually deleted, the bot posts a new one on the next start. The commands are only needed for manual re-deploy and channel changes.

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Examples

/tickets force-close 42 reason: "Resolved via DM"
/tickets reopen 42
/ticket transfer category-id: report
/tickets history user: @Jonas

→ More details in GrumpyTickets-EN